Shipping policy
Shipping Policy
Thank you for shopping at Sweet Cherubim! We're committed to getting your order to you safely and on time. Please read our shipping policy carefully so you know what to expect.
🇨🇦 We Ship Within Canada Only
Sweet Cherubim currently ships to all Canadian provinces and territories. We do not ship internationally at this time. If you are located outside of Canada, we are unable to process your order.
Processing Time
Orders are processed and packed within 1–2 business days of payment confirmation (Monday–Friday, excluding statutory holidays). You will receive a shipping confirmation email with tracking information once your order has been picked up by the carrier.
During high-volume periods (holidays, sales events), processing may take up to 3 business days.
Shipping Methods & Costs
We ship via Canada Post, Purolator, and DHL Express. Shipping rates are calculated at checkout based on your order's weight and your delivery address — you'll see the exact cost before completing your purchase.
Estimated delivery times after shipment:
- British Columbia & Alberta: 1–3 business days
- Saskatchewan & Manitoba: 3–5 business days
- Ontario & Quebec: 4–7 business days
- Atlantic Canada: 5–8 business days
- Northern Canada (YT, NT, NU): 7–14 business days
These are estimates and are not guaranteed. Delays may occur due to weather, peak postal periods, or other factors outside our control.
Local Pickup (Vancouver, BC)
We offer free local pickup at our Vancouver location:
1105 Commercial Dr, Vancouver, BC V5L 3X3
To use this option, select "Local Pickup" at checkout. You will receive a notification when your order is ready — please bring your order confirmation when you come to collect.
Local pickup is only available at our Vancouver, BC location. We do not offer local delivery at this time.
Food & Perishable Items
Some of our products are food items. We take care to pack all orders securely. For perishable or temperature-sensitive items:
- Orders are packed with appropriate insulating materials where needed.
- We recommend choosing the fastest available shipping option for perishable goods.
- We are not responsible for spoilage caused by delays outside our control (e.g., carrier delays, incorrect addresses, missed deliveries).
Damaged or Lost Packages
If your order arrives damaged, please:
- Take photos of the package and its contents immediately upon arrival.
- Contact us within 48 hours at info@sweetcherubim.com with your order number and photos.
- We will work with you to arrange a replacement or refund where appropriate.
Please note that once an order has been picked up by the carrier, responsibility for damage during transit lies with the carrier. Replacements or refunds for damaged items are subject to our Refund Policy. We reserve the right to refuse a refund if damage is determined not to be due to our error or the carrier's handling.
For lost packages, please allow the full estimated delivery window to pass before contacting us. Use your tracking number to monitor delivery status directly with the carrier.
Incorrect Address
Please ensure your shipping address is correct before placing your order. We are not responsible for packages delivered to an incorrect address provided at checkout. If you notice an error after placing your order, contact us immediately at info@sweetcherubim.com — we will do our best to correct it before the order ships.
Questions?
If you have any questions about your shipment, please contact us at info@sweetcherubim.com or through our contact page. We're happy to help!